Terms & conditions

1. Accepting Terms


Welcome to Expert Shop. (“Expert Shop”, “we”, “our”, “us”) website www.expertshop.xyz  (collectively, the “Site”). Expert Shop is a brand name of FEBD Ltd. This Site is provided by us solely to assist customers in determining the availability of emergency travel-related products and no other purposes. Use of the Site is governed by the following Terms & Conditions. By using the Site, whether to review information or to purchase the products (through this Site or Facebook Page or telephone or email or with our call center), or for any other purpose, you agree to these Terms & Conditions to purchase the product from us. If you do not agree with any part of these Terms & Conditions, you must not use the Site or purchase any products from us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes.


Any and all statements made in these Terms & Conditions related to Expert Shop. are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.

2. Clicking to accept or agree to the Term

Where this option is made available to you by Expert Shop in the user interface for any Service; Or By actually using the services. In this case, you understand and agree that Expert Shop will treat your use of the services as acceptance of the terms from that point onwards.


You may not use the services and may not accept the terms if (a) you are not of legal age to form a binding contract with Expert Shop, or (b) you are a person barred from receiving the services under the laws of Bangladesh.

3. Safe Shopping Guarantee

Expert Shop values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at +88-09617-111-888 or sales@expertshop.xyz so that we have an opportunity to try to address your concerns.

4. Your passwords and account security

  • 4(a) You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the services.


  • 4(b) Accordingly, you agree that you will be solely responsible to Expert Shop for all activities that occur under your account.


  • 4(c) If you become aware of any unauthorized use of your password or of your account, you agree to notify Expert Shop immediately. 

5. Trademarks:

Expert Shop is our trademark and service mark. All other trademarks, product names, and company names and logos appearing on the site are the property of their respective owners.

6. Your Submission

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third-parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.

7. Payment and billing

You must select a payment method to pay us for any purchases you make from us. Every time you use the service, you reaffirm that

  • You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family or friends).
  • You must notify us about any billing problems or discrepancies within 3 days after they first appear on the statement you receive from your bank or Credit Card Company.
  • If you do not bring such problems or discrepancies to our attention within 3 days, you agree that you waive the right to dispute such problems or discrepancies.
  • In the case of Order cancellation, while the payment was made online,  the refund will be done by transferring through SSL COMMERZ within a minimum of 15 working days. ( i.e we can’t offer your payment as cash ).
  • Our total prices include all taxes and fees. 
  • Prices may change without prior notice due to changes at the production or supplier end.
  • You hereby authorize Expert Shop. and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of order/purchase.
  • While online purchase,  payment must be made in full with a valid credit or debit card at the time of purchase. Expert Shop. accepts all major credit or debit cards
  • While purchasing through Cash on Delivery (COD mode), Customers must have to show proof of identity such as NID/Driving License/Valid Photo ID Card etc. 
  • The minimum purchase amount is BDT 300.

8. Indemnification

As a user of the website and the services therein, you agree to indemnify, defend and hold Expert Shop harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or any documents they incorporate by reference, or your violation of any law or the rights of a third-party.

9. Shipping Info

We process all deliveries through our in house delivery team as well as reputed couriers. Delivery charge within Dhaka City Corporation is BDT 80.00 and for out of Dhaka City Corporation is BDT 200.00

The estimated time of delivery for order inside Dhaka city up to 3(three) working days. 

  • Any order placed after 6 pm will be considered as order of next business day, not as the same day.
  • Business Day: Saturday to Thursday except for public holidays.
  • Delivery might be delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.

10. Return Policy

No Return Claim will be entertained after unboxing the product. However, for electronic items, a user may return the product within 24 hours of the delivery in case of damage or malfunction of devices.


But the following products may not be eligible for return or replacement in case: 


a)        Damages due to misuse of the product by the user.

b)        Incidental damage due to malfunctioning of product 

c)        Products with tampered or missing serial/UPC numbers

d)    Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered. 

d)    Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered. 


Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Expert Shop.

11. Cancellation

Expert Shop retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

12. Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law of Bangladesh and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the Bangladesh courts.