Frequently Asked Questions

Most frequent questions and answers

How I can purchase from Expert Shop?

You have to browse our website www.expertshop.xyz to find your desired emergency products. You can then add them to your shopping cart and click on the place order. You let us know your address, Expert Shop representative will then deliver your order right to your home or office.

What payment options are available?

We have vast options of payment method to ease your life. We accept cash on delivery and we also have Online Credit/Debit Card, Mobile Banking and Online Bank Transfer.

What is the minimum purchase amount?

The minimum purchase amount is BDT 300.

How much do deliveries cost?

The Delivery cost is BDT 80 within Dhaka and BDT 100 outside Dhaka.

How can I reach Expert Shop?

You can always call us at +8809617111888 or mail us at sales@expertshop.xyz.

How long do the deliveries take?

You should get your deliveries within a minimum of 3 (Three) working days.

How do I know when my order is here?

One of the Expert Shop representatives will call you as soon as they are at your house to let you know about your delivery.

My order is wrong. What should I do?

Please Immediately call +880961711188 or e-mail us at sales@expertshop.xyz and let us know the problem.

What is your refund policy?

Our products are mostly non-refundable. No Return Claim will be entertained after unboxing the product. However, for electronic items, a user may return the product within 24 hours of the delivery in case of damage or malfunction of devices. In the case of Order cancellation, while the payment was made online, the refund will be done by transferring through SSL COMMERZ within a minimum of 15 working days. ( i.e we can’t offer your payment as cash ). T&C applied.

What about product quality?

Most of our products are imported from the outside of Bangladesh. All our products are authenticated unless otherwise specified.